1. Scope

These terms govern the cancellation and refund of digital service packages (query credits and subscriptions) purchased through https://oxskyt.com. They apply together with the User Agreement and the Distance Sales Agreement.

2. Nature of the Service and Right of Withdrawal

The service is a digital service performed instantly by electronic means. Query credits are added to the account and become usable the moment payment is approved.

Pursuant to Article 15(1)(ğ) of the Regulation on Distance Contracts, the statutory right of withdrawal does not apply to contracts for services performed instantly by electronic means. The user acknowledges this at the time of purchase.

3. Seven-Day Refund Guarantee

Although no statutory right of withdrawal arises, Oxs Bilişim Limited Şirketi offers first-time customers the option to request a full refund without giving any reason within 7 (seven) days of the date of purchase, as an expression of confidence in the quality of the service.

This commercial guarantee does not apply where:

• the user's service has been terminated for breach of the User Agreement;
• the user has already benefited from the same guarantee; or
• misuse of the service, or systematic abuse of the refund guarantee, has been established.

4. Making a Refund Request

Refund requests are submitted by e-mail to info@oxskyt.com, stating the account e-mail address, the order number and the date of purchase. Requests are assessed within 5 (five) business days of receipt and the outcome is communicated to the user by e-mail.

5. Refund Payment

Approved refunds are paid within 15 (fifteen) business days of the refund being finalised, via the original payment method and in the original currency. The time taken for a card refund to appear on the cardholder's account depends on the issuing bank and is outside the control of Oxs Bilişim Limited Şirketi.

Once a refund is approved, any unused query credits remaining on the account are cancelled and access granted by the relevant package is withdrawn.

6. Subscription Cancellation

Subscribers may cancel at any time from the dashboard or by notifying info@oxskyt.com. Cancellation takes effect at the end of the current billing period; the user continues to enjoy the service until then. No pro-rata refund is made for the current period.

Subscriptions that are not cancelled renew automatically at the end of each period until terminated by the user. Users are notified before each renewal.

7. Incorrect and Duplicate Charges

Charges collected more than once due to a technical error are refunded upon detection without requiring a request. Users may report such cases to info@oxskyt.com.

8. Contact

For any question regarding cancellations and refunds: info@oxskyt.com — +90 537 562 55 86